Since the first post did not type out the solution, I will type mine here.
Thank you Shengying, I fixed my problem here.
First, we need to find the homogeneous solution
$r^2-5r+4=0$
$(r-4)(r-1)=0$
$r_1=4,r_2=1$
$y_c(t) = c_1e^{4t}+c_2e^{t}$
Secondly, we need to find particular solution of $y" - 5y' +4y = -12e^t$
$y_p(t) =Ate^t, y'_p(t) = Ae^t +Ate^t, y"_p(t) = 2Ae^t+Ate^t$
plug in back to the equation we get A=4
Thus, $y_p(t) =4te^t$
Thirdly, we need to find particular solution of $y" - 5y' +4y = 20e^{-t}$
$y_p(t) =Bte^{-t}, y'_p(t) = -Be^{-t}, y"_p(t) = Be^{-t}$
plug in back to the equation we get B=2
Thus, $y_p(t) =2e^{-t}$
Therefore, $y(t) = c_1e^4t +c_2e^t+4te^t+2e^{-t}$
(b) $y(0) = 0$ so that $c_1+c_2 = -2$
$y'(0) =0$ so that $4c_1+c_2 = -2$
Therefore $c_1=0, c_2 = -2$ and $y(t) = -2e^t +4te^t+2e^{-t}$